PROJECT OVERVIEW

The NTC CRM bot is a sophisticated customer relationship management solution designed for a food brand specializing in crayfish products. Built on BotPress Studio's no-code interface, this bot efficiently handles customer interactions, providing personalized experiences and automating workflows to enhance customer satisfaction and streamline operations.

Key Features:

• Conversation Flow: Utilizes a visual builder to design seamless conversation flows, ensuring intuitive customer interactions.
• Dynamic Interactions: Leverages interactive cards and nodes to enable dynamic interactions, enhancing customer engagement and experience.
• AI Capabilities: Integrates NLU and knowledge base capabilities to understand and respond to natural language, providing accurate support and answers to customer queries.
• Knowledge Base: Includes a comprehensive knowledge base with brand details, food specifications, prices, location, contact details, menu list, delivery, orders, and refund information, as well as small talks and chit-chat capabilities.
• Personalization: Collects user details such as first and last name, email, and phone number using JSON syntax to create variables that’d be used to personalize their experience and populate a CRM table in BotPress Studio.
• Language Selection: Enables users to select their preferred language at the first interaction, ensuring a more personalized experience.
• Multi-Platform Integration: Integrated with Telegram and WhatsApp, allowing customers to interact with the bot on different platforms.
• Escalation: Escalates conversations to a real human when needed, ensuring timely and effective support.
• Automation: Integrates with automation tools like Make (Integromat) to create webhooks and automate workflows, improving efficiency and reducing manual effort.
• Deployment: Deployed on multiple platforms, ensuring broad customer reach.

Functionalities:

• Customer Support: Provides timely and accurate support to customers, addressing queries and concerns through the knowledge base and dynamic interactions.
• Lead Generation: Collects customer details and populates a table in BotPress Studio, which is then synced with a Google sheet, using Make.com webhooks
• Notification: Triggers an email notification to a team member via Gmail when a lead's details are collected, ensuring prompt follow-up.
• Data Management: Seamlessly integrates with CRM systems to manage customer data and interactions, providing valuable insights into customer behavior and preferences.